Frequently Asked Questions (FAQ's)

Air2Door Express offers a range of air cargo delivery services within India, including Door to Door, Door to Airport, Air2Door Branch to Door, and Air2Door Branch to Airport. Our primary focus is on providing fast and reliable 24-hour air shipping solutions for time-sensitive cargo.

To book a shipment, please visit our website and follow the instructions provided, or contact our customer support team for assistance.

The maximum weight and size for a shipment may vary depending on the service chosen and any restrictions imposed by the airlines or regulatory authorities. For specific information regarding your shipment, please contact our customer support team.

Yes, you can track your shipment using the tracking number provided upon booking. Simply enter the tracking number on our website or contact our customer support team for updates on your shipment’s status.

To get a quote for your shipment, please use the rate calculator on our website and provide the necessary information, such as the origin and destination, weight, and dimensions of your cargo. This will give you an instant estimate of the shipping cost. If you need further assistance, feel free to contact our customer support team.

Air2Door Express adheres to all applicable laws and regulations regarding the transportation of goods. Certain items are prohibited or restricted for air shipping, including but not limited to dangerous goods, hazardous materials, firearms, explosives, and illegal substances. For a detailed list of prohibited and restricted items, please consult our guidelines or contact our customer support team.

Air2Door Express guarantees 24-hour delivery for shipments to metro cities within India. However, factors such as the destination, time of booking, and any regulatory requirements may impact the delivery time for non-metro locations. To confirm if your shipment is eligible for 24-hour delivery, please contact our customer support team.

At Air2Door Express, we strive to ensure the timely and safe delivery of your cargo. However, in case of any delays or damages, our liability is limited to the extent specified in our service agreement. We recommend obtaining appropriate insurance coverage for your shipment. If you encounter any issues, please contact our customer support team for assistance.

Changes or cancellations must be made in writing within a specified time frame before the scheduled pickup or delivery. Depending on the nature of the change or cancellation, additional charges may apply. For more information on changes and cancellations, please review our Terms and Conditions or contact our customer support team.

We value your feedback and are committed to continuously improving our services. If you have any feedback, suggestions, or concerns, please reach out to our customer support team through the contact information provided on our website. You can also use our website’s feedback form to share your thoughts with us. We will address your concerns promptly and take appropriate action to resolve any issues.

At Air2Door Express, we take data privacy and security seriously. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. For more information on how we handle your personal information, please review our Privacy Policy.

Air2Door Express occasionally offers discounts or promotional offers to our customers. To stay informed about our latest promotions, please subscribe to our newsletter or follow us on our social media channels.

Yes, we offer corporate accounts for businesses that require regular air cargo shipping services. Opening a corporate account with us provides you with various benefits, such as discounted rates, priority support, and customized solutions. To set up a corporate account, please contact our sales team or fill out the corporate account inquiry form on our website.

We accept a variety of payment methods, including credit cards, debit cards, net banking, and digital wallets. For more information on accepted payment methods or assistance with the payment process, please contact our customer support team.